Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, there were no smartphones, social media channels, or mobile apps to be considered throughout the customer journey. Today, that journey can take place across multiple channels, and digital interactions are starting to exceed those taking place on […]
The process of selecting a new contact centre solution is a major decision for any business. A contact centre is at the forefront of your business’s relationship with your customers so selecting the right solution is imperative. Issues like poor call quality, long wait times, and even longer problem resolution times will lead to upset […]
Most businesses would agree that reducing costs and identifying routes for savings is a vital yet difficult challenge. However, after locating areas where spend can be reduced, another serious problem can arise. How do you execute the necessary changes to achieve it? At StableLogic, we realise that identifying savings is only part of the challenge, […]
Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the cloud, businesses (and their IT departments) must weigh up how and when they can best move their current systems. Before making any moves, businesses must consider their applications, plus the hardware and network of […]
Getting an understanding of your overall telecom inventory and spend can be a daunting task. However, the potential from doing so can be immense. Telecommunications costs can represent a significant part of a company’s budget. Thus, a telecom audit that provides a clear understanding of your spend and identifies avenues for improvement can be a […]
Telecommunications costs represent a significant part of the IT budget and are increasing – so what are the options to deliver a telecom cost saving? StableLogic have many years practical experience of auditing and managing telecommunications costs.
StableLogic Advises MegaBus on Contact Center Strategy
StableLogic has successfully completed a contact center and customer experience review of multinatio...
Telecom Cost Saving
Telecommunications costs represent a significant part of the IT budget and are increasing – so what...
StableLogic are an independent technology consultancy with offices in Boston, Sydney Australia and London England.
One Marina Park Drive, Suite 1410, Boston, Massachusetts, 02210, USA
+1 866 528 4576
Level 23, 52 Martin Place, Sydney, NSW 2000, Australia
+61 2 9220 5027
63 St Mary Axe, London, EC3A 8AA, UK
+44 20 3861 6444