5 Tips for Evaluating a Remote Working Solution

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StableLogic are contact centre consultants, we provide expert independent contact centre advice. Our contact centre consultancy services help clients to develop their contact strategy, benchmark costs and optimise their processes.
Our core services comprise:
Contact Center consultancy projects for all sizes of organization.
Our aim is to be the most cost effective experts in our area.
The customer contact market is in a period of rapid development to try and keep up with the evolving demands of the customer landscape. Therefore, to remain competitive and relevant, organizations must change the way they interact with the market.
Our contact center strategy reviews consider all aspects of the contact center – from the technology to the customer experience and the performance of the team themselves. We focus on the key areas that are of concern.
We help clients to design their future strategy, model the costs and the performance levels, and build the business case.
Our strategy development process includes:
The selection of a new contact center solution is a major decision that directly impacts the effectiveness of the business for many years to come. However, the objective is not only to select a highly functional technology solution but also one that is reliable, cost effective and from a low risk vendor.
As contact center procurement specialists, we can support clients with requirements gathering, production of a specification and the full selection process.
As contact center consultants, StableLogic develop specifications and manage contact center procurements on behalf of clients on a continuous basis. We understand the different products, vendors and configuration options and can advise clients how these work in practice.
We specialize in the procurement of both contact center technologies and services, including fully outsourced contact centers.
StableLogic’s contact center benchmarking service can provide proactive advice to help you to deliver results. As contact center consultants, we can compare your operation to your peers. A benchmark is often an excellent starting point to plan for the future. We can help you understand the following key areas:
StableLogic’s benchmarking service can help reduce cost whilst increasing the performance of your contact center provision.
Business leaders understand there is significant value in optimizing processes, however in realm of the contact center, it is often over looked. Optimizing your contact center processes can deliver significant efficiencies to your business because of the following:
We help organizations address these points and provide truly unique customer experiences. It’s not simple – but StableLogic have a proven track record of unravelling processes to understand the best way to re-calibrate them to improve sales, productivity, quality and to develop a unique customer experience.
We are completely independent and impartial. Our sole source of income is from our clients.
With major clients such as Jaguar Land Rover and Imperial Tobacco, we are highly experienced.
We have many years practical experience of deploying national and multinational contact centers.
We are small enough to provide a personal service but with offices in London and Boston, we also deliver global projects.
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