Currently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form of operating. In an environment defined by a mobile workforce, an effective unified communications solution is a necessity. However, choosing the most effective solution for your company can be a difficult and confusing task. Below, we […]
The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during their interactions with your business is critical to better improving your overall customer service. Understanding the viewpoint of those who purchase your goods and services will also help to improve your marketing and sales processes. Thus, strengthening […]
As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transformation in 2020. Below are five of our key trends that will impact the digital transformation space in 2020. 1. 5G After a long wait, 5G is likely to be the biggest trend in digital transformation […]
Most businesses would agree that reducing costs and identifying routes for savings is a vital yet difficult challenge. However, after locating areas where spend can be reduced, another serious problem can arise. How do you execute the necessary changes to achieve it? At StableLogic, we realise that identifying savings is only part of the challenge, […]
Getting an understanding of your overall telecom inventory and spend can be a daunting task. However, the potential from doing so can be immense. Telecommunications costs can represent a significant part of a company’s budget. Thus, a telecom audit that provides a clear understanding of your spend and identifies avenues for improvement can be a […]
Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most businesses have moved some services to the cloud, if not all. Companies have realised many of the advantages of such a transition, including the lower cost, scalability, and low maintenance of cloud and SaaS services. However, while these benefits […]
Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramatically. Instead of calling a company with every question, customers now expect to have a variety of resources available to assist them, including chatbots, mobile apps, customer forums, social media, and more. Consequently, the contact centre […]
For most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage the lower cost, scalability, and low maintenance of cloud and SaaS services. So clearly this sounds like a no-brainer from a strategic sense. However, when it comes to moving a whole business away from old on-premise […]
StableLogic has been appointed by a global medical products manufacturer to deliver a global contact center. The requirement covers over 500 agents in 13 different countries. Some of the content centers are fully integrated, providing a follow the sun model, others service customers in their own country.
StableLogic is pleased to announce the opening of its APAC office in Sydney, Australia. From Sydney, StableLogic Pty Ltd will support StableLogic clients across the region.
StableLogic Advises MegaBus on Contact Center Strategy
StableLogic has successfully completed a contact center and customer experience review of multinatio...
Telecom Cost Saving
Telecommunications costs represent a significant part of the IT budget and are increasing – so what...
